Cancellation and refunds

Before you pay

Your preview is free. If you’d rather not go ahead, just tell us in the chat: you owe nothing.

After you pay

You pay only after approving your preview, so a paid order can’t be cancelled for a change of mind. We send your finished film usually within an hour, and at the latest within 2 days of your payment. Your film is made for you alone, and once we’ve sent it, it’s yours to keep. Your free changes still apply: up to 2 rounds within 7 days of delivery.

When we refund you in full

After you’ve paid, we refund you in full if:

• we can’t send you your finished film;
• we don’t send it within 2 days of your payment, unless something beyond our control, such as a natural disaster or a widespread power or network outage, caused the delay; or
• it has a fault, or isn’t the film you approved, and we can’t put it right.

Mistakes and playback problems

If your film has a mistake we made, or the file won’t play, tell us and we fix it or send it again, free of charge. If we can’t, we refund you in full.

How refunds are paid

We refund to the UPI or bank account you paid from, within 7 working days of agreeing the refund. Your bank may take a few more days to show it.

How to ask

Message us on WhatsApp at +91 78429 47640, or email support@wedmylove.com. Our terms cover the rest of how orders work. Nothing in this policy limits your rights under the Consumer Protection Act, 2019.